{"id":4143,"date":"2025-07-29T06:52:43","date_gmt":"2025-07-29T06:52:43","guid":{"rendered":"https:\/\/www.group-f.be\/dienstencheques\/client-area\/klacht-melden\/"},"modified":"2025-07-29T07:28:52","modified_gmt":"2025-07-29T07:28:52","slug":"report-a-complaint","status":"publish","type":"page","link":"https:\/\/www.group-f.be\/dienstencheques\/en\/client-area\/report-a-complaint\/","title":{"rendered":"Report a Complaint"},"content":{"rendered":"\n<div class=\"wp-block-jetpack-layout-grid column1-desktop-grid__span-12 column1-desktop-grid__row-1 column1-tablet-grid__span-8 column1-tablet-grid__row-1 column1-mobile-grid__span-4 column1-mobile-grid__row-1\">\n<div class=\"wp-block-jetpack-layout-grid-column wp-block-jetpack-layout-grid__padding-none\">    <div class=\"d-block   \" id=\"\">\n        <div class=\"block block-heading text-left mb-20\" data-aos=\"fade-up\">\n                            <h1 class=\"h2 text-dark\">Report a complaint<\/h1>\n                    <\/div>\n    <\/div>\n\n\n\n<div class=\"block block-editor d-block  pb-15 pb-md-20 pb-lg-30  checks\" data-aos=\"fade-up\" id=\"\">\n    <div class=\"row\">\n        <div class=\"col-12\">\n            <p>At Group-f, we are committed to quality and customer satisfaction. Do you have a complaint or are you not entirely satisfied with our services? Let us know!<\/p>\n<p>Your feedback is important to us and helps us improve our services. Please fill out the form below, and we will contact you as soon as possible.<\/p>\n        <\/div>\n    <\/div>\n<\/div>\n\n<div class=\"block block-form d-block pt-15 pt-md-20 pt-lg-30 \" id=\"\">\n            <div class=\"container\">\n            <div class=\"row\">\n                <div class=\"col-md-10 col-lg-8 mx-auto justify-content-center\">\n                \n                \n                <div data-aos=\"fade-up\"><script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n<\/script>\n\n                <div class='gf_browser_unknown gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_40' ><div id='gf_40' class='gform_anchor' tabindex='-1'><\/div>\n                        <div class='gform_heading'>\n\t\t\t\t\t\t\t<p class='gform_required_legend'>&quot;<span class=\"gfield_required gfield_required_asterisk\">*<\/span>&quot; indicates required fields<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_40'  action='\/dienstencheques\/en\/wp-json\/wp\/v2\/pages\/4143\/#gf_40' data-formid='40' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_40' class='gform_fields top_label form_sublabel_below description_below validation_below' data-column-layout='fill'><div id=\"field_40_20\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"><label id='gfield_label_40_20' class='gfield_label gform-field-label' for='input_40_20'><span class='gform-field-label__text'>Comments<\/span><\/label><div class='ginput_container'><input name='input_20' id='input_40_20' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_40_20'>This field is for validation purposes and should be left unchanged.<\/div><\/div><div id=\"field_40_19\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"3fbf5308\" data-field-span=\"12\"><p><em>Fill out this form to quickly and easily submit your complaint. The more details you provide, the better we can assist you. Our customer service team will contact you within <strong>24 hours<\/strong>.<\/em><\/p>\n<\/div><div id=\"field_40_1\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"33c1d683\" data-field-span=\"6\"><label id='gfield_label_40_1' class='gfield_label gform-field-label' for='input_40_1'><span class='gform-field-label__text'>First Name<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_1' id='input_40_1' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_40_3\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"33c1d683\" data-field-span=\"6\"><label id='gfield_label_40_3' class='gfield_label gform-field-label' for='input_40_3'><span class='gform-field-label__text'>Last Name<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_3' id='input_40_3' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_40_4\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-half gfield_contains_required field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible\" data-group-id=\"666cfe3d\" data-field-span=\"6\"><label id='gfield_label_40_4' class='gfield_label gform-field-label' for='input_40_4'><span class='gform-field-label__text'>Email Address<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='gfield_description' id='gfield_description_40_4'>Enter a valid email address where we can reach you.<\/div><div class='ginput_container ginput_container_email'>\n                            <input name='input_4' id='input_40_4' type='email' value='' class='large'    aria-required=\"true\" aria-invalid=\"false\" aria-describedby=\"gfield_description_40_4\" \/>\n                        <\/div><\/div><div id=\"field_40_5\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--phone-format-international gfield--width-half gfield_contains_required field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible\" data-group-id=\"666cfe3d\" data-field-span=\"6\"><label id='gfield_label_40_5' class='gfield_label gform-field-label' for='input_40_5'><span class='gform-field-label__text'>Phone Number<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='gfield_description' id='gfield_description_40_5'>Provide a phone number where we can quickly reach you.<\/div><div class='ginput_container ginput_container_phone'><input name='input_5' id='input_40_5' type='tel' value='' class='large'   aria-required=\"true\" aria-invalid=\"false\" aria-describedby=\"gfield_description_40_5\"   \/><\/div><\/div><div id=\"field_40_11\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"9dd163fc\" data-field-span=\"12\"><label id='gfield_label_40_11' class='gfield_label gform-field-label' for='input_40_11'><span class='gform-field-label__text'>City\/Town<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_11' id='input_40_11' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><fieldset id=\"field_40_18\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield--width-full gfield_contains_required field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible gfield--choice-align-vertical\" data-group-id=\"e0505fdb\" data-field-span=\"12\"><legend id='gfield_label_40_18' class='gfield_label gform-field-label' ><span class='gform-field-label__text'>Nature of the Complaint<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='gfield_description' id='gfield_description_40_18'>Choose the category that best fits your complaint. If your complaint is not listed, select \u2018Other.\u2019<\/div><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_40_18'>\n\t\t\t<div class='gchoice gchoice_40_18_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_18' type='radio' value='Quality' checked='checked' id='choice_40_18_0' onchange='gformToggleRadioOther( this )' aria-describedby=\"gfield_description_40_18\" aria-labelledby=\"label_40_18_0 gfield_label_40_18\"   \/>\n\t\t\t\t\t<label for='choice_40_18_0' id='label_40_18_0' class='gform-field-label gform-field-label--type-inline'>Quality<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_40_18_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_18' type='radio' value='Staff'  id='choice_40_18_1' onchange='gformToggleRadioOther( this )'     \/>\n\t\t\t\t\t<label for='choice_40_18_1' id='label_40_18_1' class='gform-field-label gform-field-label--type-inline'>Staff<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_40_18_2'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_18' type='radio' value='Invoicing'  id='choice_40_18_2' onchange='gformToggleRadioOther( this )'     \/>\n\t\t\t\t\t<label for='choice_40_18_2' id='label_40_18_2' class='gform-field-label gform-field-label--type-inline'>Invoicing<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_40_18_3'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_18' type='radio' value='Other'  id='choice_40_18_3' onchange='gformToggleRadioOther( this )'     \/>\n\t\t\t\t\t<label for='choice_40_18_3' id='label_40_18_3' class='gform-field-label gform-field-label--type-inline'>Other<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_40_6\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible\" data-group-id=\"a2a5419c\" data-field-span=\"12\"><label id='gfield_label_40_6' class='gfield_label gform-field-label' for='input_40_6'><span class='gform-field-label__text'>Specify Your Complaint<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='gfield_description' id='gfield_description_40_6'>Provide a detailed description of your complaint. Mention dates, specific situations, or involved parties to help us better understand your issue.<\/div><div class='ginput_container ginput_container_textarea'><textarea name='input_6' id='input_40_6' class='textarea medium'  aria-describedby=\"gfield_description_40_6\"   aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><fieldset id=\"field_40_7\" class=\"gfield gfield--type-consent gfield--type-choice gfield--input-type-consent gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible gfield--choice-align-vertical\" data-group-id=\"6a6ebfa8\" data-field-span=\"12\"><legend id='gfield_label_40_7' class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>Akkoord<\/span><span class=\"gfield_required\"><span class=\"gfield_required 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