{"id":4146,"date":"2025-07-29T06:52:43","date_gmt":"2025-07-29T06:52:43","guid":{"rendered":"https:\/\/www.group-f.be\/dienstencheques\/espace-client\/report-a-complaint\/"},"modified":"2025-07-29T07:29:06","modified_gmt":"2025-07-29T07:29:06","slug":"signaler-une-reclamation","status":"publish","type":"page","link":"https:\/\/www.group-f.be\/dienstencheques\/fr\/espace-client\/signaler-une-reclamation\/","title":{"rendered":"Signaler une r\u00e9clamation"},"content":{"rendered":"\n<div class=\"wp-block-jetpack-layout-grid column1-desktop-grid__span-12 column1-desktop-grid__row-1 column1-tablet-grid__span-8 column1-tablet-grid__row-1 column1-mobile-grid__span-4 column1-mobile-grid__row-1\">\n<div class=\"wp-block-jetpack-layout-grid-column wp-block-jetpack-layout-grid__padding-none\">    <div class=\"d-block   \" id=\"\">\n        <div class=\"block block-heading text-left mb-20\" data-aos=\"fade-up\">\n                            <h1 class=\"h2 text-dark\">Signaler une r\u00e9clamation<\/h1>\n                    <\/div>\n    <\/div>\n\n\n\n<div class=\"block block-editor d-block  pb-15 pb-md-20 pb-lg-30  checks\" data-aos=\"fade-up\" id=\"\">\n    <div class=\"row\">\n        <div class=\"col-12\">\n            <p>Chez Group-f, nous nous engageons \u00e0 offrir qualit\u00e9 et satisfaction client. Avez-vous une r\u00e9clamation ou n\u2019\u00eates-vous pas enti\u00e8rement satisfait de nos services ? Faites-le-nous savoir !<\/p>\n<p>Votre retour est important pour nous et nous aide \u00e0 am\u00e9liorer nos services. Veuillez remplir le formulaire ci-dessous, et nous vous contacterons dans les plus brefs d\u00e9lais.<\/p>\n        <\/div>\n    <\/div>\n<\/div>\n\n<div class=\"block block-form d-block pt-15 pt-md-20 pt-lg-30 \" id=\"\">\n            <div class=\"container\">\n            <div class=\"row\">\n                <div class=\"col-md-10 col-lg-8 mx-auto justify-content-center\">\n                \n                \n                <div data-aos=\"fade-up\"><script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_41' ><div id='gf_41' class='gform_anchor' tabindex='-1'><\/div>\n                        <div class='gform_heading'>\n\t\t\t\t\t\t\t<p class='gform_required_legend'>&quot;<span class=\"gfield_required gfield_required_asterisk\">*<\/span>&quot; est un champ obligatoire<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_41'  action='\/dienstencheques\/fr\/wp-json\/wp\/v2\/pages\/4146#gf_41' data-formid='41' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_41' class='gform_fields top_label form_sublabel_below description_below validation_below' data-column-layout='fill'><div id=\"field_41_20\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"><label id='gfield_label_41_20' class='gfield_label gform-field-label' for='input_41_20'><span class='gform-field-label__text'>Name<\/span><\/label><div class='ginput_container'><input name='input_20' id='input_41_20' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_41_20'>This field is for validation purposes and should be left unchanged.<\/div><\/div><div id=\"field_41_19\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"3fbf5308\" data-field-span=\"12\"><p><em>Remplissez ce formulaire pour soumettre votre r\u00e9clamation rapidement et facilement. Plus vous fournissez de d\u00e9tails, mieux nous pourrons vous aider. Notre service client vous contactera dans les  <strong>24 heures<\/strong>.<\/em><\/p>\n<\/div><div id=\"field_41_1\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"33c1d683\" data-field-span=\"6\"><label id='gfield_label_41_1' class='gfield_label gform-field-label' for='input_41_1'><span class='gform-field-label__text'>Pr\u00e9nom<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_1' id='input_41_1' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_41_3\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"33c1d683\" data-field-span=\"6\"><label id='gfield_label_41_3' class='gfield_label gform-field-label' for='input_41_3'><span class='gform-field-label__text'>Nom de famille<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_3' id='input_41_3' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_41_4\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-half gfield_contains_required field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible\" data-group-id=\"666cfe3d\" data-field-span=\"6\"><label id='gfield_label_41_4' class='gfield_label gform-field-label' for='input_41_4'><span class='gform-field-label__text'>Adresse e-mail<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='gfield_description' id='gfield_description_41_4'>Saisissez une adresse e-mail valide o\u00f9 nous pouvons vous joindre.<\/div><div class='ginput_container ginput_container_email'>\n                            <input name='input_4' id='input_41_4' type='email' value='' class='large'    aria-required=\"true\" aria-invalid=\"false\" aria-describedby=\"gfield_description_41_4\" \/>\n                        <\/div><\/div><div id=\"field_41_5\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--phone-format-international gfield--width-half gfield_contains_required field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible\" data-group-id=\"666cfe3d\" data-field-span=\"6\"><label id='gfield_label_41_5' class='gfield_label gform-field-label' for='input_41_5'><span class='gform-field-label__text'>Num\u00e9ro de t\u00e9l\u00e9phone<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='gfield_description' id='gfield_description_41_5'>Indiquez un num\u00e9ro de t\u00e9l\u00e9phone o\u00f9 nous pouvons vous joindre rapidement.<\/div><div class='ginput_container ginput_container_phone'><input name='input_5' id='input_41_5' type='tel' value='' class='large'   aria-required=\"true\" aria-invalid=\"false\" aria-describedby=\"gfield_description_41_5\"   \/><\/div><\/div><div id=\"field_41_11\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"9dd163fc\" data-field-span=\"12\"><label id='gfield_label_41_11' class='gfield_label gform-field-label' for='input_41_11'><span class='gform-field-label__text'>Commune<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_11' id='input_41_11' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><fieldset id=\"field_41_18\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield--width-full gfield_contains_required field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible gfield--choice-align-vertical\" data-group-id=\"e0505fdb\" data-field-span=\"12\"><legend id='gfield_label_41_18' class='gfield_label gform-field-label' ><span class='gform-field-label__text'>Nature de la r\u00e9clamation<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='gfield_description' id='gfield_description_41_18'>Choisissez la cat\u00e9gorie qui correspond le mieux \u00e0 votre r\u00e9clamation. Si votre r\u00e9clamation ne figure pas dans la liste, s\u00e9lectionnez &#8220;Autre&#8221;.<\/div><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_41_18'>\n\t\t\t<div class='gchoice gchoice_41_18_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_18' type='radio' value='Qualit\u00e9' checked='checked' id='choice_41_18_0' onchange='gformToggleRadioOther( this )' aria-describedby=\"gfield_description_41_18\" aria-labelledby=\"label_41_18_0 gfield_label_41_18\"   \/>\n\t\t\t\t\t<label for='choice_41_18_0' id='label_41_18_0' class='gform-field-label gform-field-label--type-inline'>Qualit\u00e9<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_41_18_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_18' type='radio' value='Personnel'  id='choice_41_18_1' onchange='gformToggleRadioOther( this )'     \/>\n\t\t\t\t\t<label for='choice_41_18_1' id='label_41_18_1' class='gform-field-label gform-field-label--type-inline'>Personnel<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_41_18_2'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_18' type='radio' value='Facturation'  id='choice_41_18_2' onchange='gformToggleRadioOther( this )'     \/>\n\t\t\t\t\t<label for='choice_41_18_2' id='label_41_18_2' class='gform-field-label gform-field-label--type-inline'>Facturation<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_41_18_3'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_18' type='radio' value='Autre'  id='choice_41_18_3' onchange='gformToggleRadioOther( this )'     \/>\n\t\t\t\t\t<label for='choice_41_18_3' id='label_41_18_3' class='gform-field-label gform-field-label--type-inline'>Autre<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_41_6\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible\" data-group-id=\"a2a5419c\" data-field-span=\"12\"><label id='gfield_label_41_6' class='gfield_label gform-field-label' for='input_41_6'><span class='gform-field-label__text'>D\u00e9taillez votre r\u00e9clamation<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='gfield_description' id='gfield_description_41_6'>Fournissez une description d\u00e9taill\u00e9e de votre r\u00e9clamation. Mentionnez des dates, des situations sp\u00e9cifiques ou des personnes impliqu\u00e9es pour nous aider \u00e0 mieux comprendre votre probl\u00e8me.<\/div><div class='ginput_container ginput_container_textarea'><textarea name='input_6' id='input_41_6' class='textarea medium'  aria-describedby=\"gfield_description_41_6\"   aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><fieldset id=\"field_41_7\" class=\"gfield gfield--type-consent gfield--type-choice gfield--input-type-consent gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible gfield--choice-align-vertical\" data-group-id=\"6a6ebfa8\" data-field-span=\"12\"><legend id='gfield_label_41_7' class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>Akkoord<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_container ginput_container_consent'><input name='input_7.1' id='input_41_7_1' type='checkbox' value='1'   aria-labelledby=\"input_41_7_1_label gfield_label_41_7\" aria-required=\"true\" aria-invalid=\"false\"   \/> <label id='input_41_7_1_label' class=\"gform-field-label gform-field-label--type-inline gfield_consent_label\" for='input_41_7_1' ><span class='gform-field-label__text'>J\u2019accepte que Group-f utilise les informations ci-dessus pour me contacter concernant ma demande ou mon commentaire.<\/span><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/label><input type='hidden' name='input_7.2' value='J\u2019accepte que Group-f utilise les informations ci-dessus pour me contacter concernant ma demande ou mon commentaire.' class='gform_hidden' \/><input type='hidden' name='input_7.3' value='29' class='gform_hidden' \/><\/div><\/fieldset><\/div><\/div>\n        <div class='gform-footer 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-->\n<title>Signaler une r\u00e9clamation - Group-f Dienstencheques<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.group-f.be\/dienstencheques\/fr\/espace-client\/signaler-une-reclamation\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Signaler une r\u00e9clamation - Group-f Dienstencheques\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.group-f.be\/dienstencheques\/fr\/espace-client\/signaler-une-reclamation\/\" \/>\n<meta property=\"og:site_name\" content=\"Group-f Dienstencheques\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-29T07:29:06+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" 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